Refund Policy
At Football Home, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a refund policy under the conditions outlined below.
1. Eligibility for Refunds
We accept refund requests under the following conditions:
✅ The item is returned in its original condition, unworn, unused, and with all original tags and packaging.
✅ The refund request is made within 14 days of receiving the item.
✅ The item is defective, damaged upon arrival, or significantly different from what was advertised.
2. Non-Refundable Items
We do not accept refund requests for:
❌ Items that have been worn, washed, or altered in any way.
❌ Personalized or customized products (e.g., jerseys with custom names or numbers).
❌ Items purchased on final sale or clearance.
❌ Returns requested after the 14-day period.
3. Refund Process
To request a refund, please follow these steps:
1️⃣ Contact Us – Send an email to acessfotballhome@gmail.com with your order number, item details, and reason for the refund request. Attach clear photos if the item is defective or incorrect.
2️⃣ Return the Item – Once your refund request is approved, we will provide return instructions. The item must be shipped back to the address we provide.
3️⃣ Refund Approval – Upon receiving and inspecting the returned item, we will notify you of the refund approval or rejection.
4️⃣ Processing the Refund – If approved, the refund will be issued to your original payment method within 7-10 business days.
4. Return Shipping Costs
📌 If the return is due to a mistake on our part (wrong item, damaged product, etc.), we will cover the return shipping costs.
📌 If the return is due to a change of mind or incorrect size selection, the customer is responsible for the return shipping costs.
5. Late or Missing Refunds
If you haven’t received your refund within 10 business days, please:
🔹 Check your bank account or payment method statement.
🔹 Contact your bank or payment provider, as processing times may vary.
🔹 If you still have concerns, email us at acessfotballhome@gmail.com.
6. Changes to this Refund Policy
Football Home reserves the right to update or modify this policy at any time. Please check this page regularly for updates.
For any further assistance, feel free to contact us at acessfotballhome@gmail.com.
📩 Football Home – Your Passion, Your Style!